Help
Support
Something not working, a bad report on the map, or an idea? Email us and a real person will answer, usually within two business days.
Common questions
How do I post a report?
Tap Report, pick what you saw, and it's placed where you are. To put it somewhere else, choose "Tap a spot on the map" first.
Why did a report disappear?
Every report type has a lifetime, from 1 hour for dolphins to 30 days for a no-wake zone. Reports also come down sooner when other boaters mark them as gone, and stay up longer when they confirm them.
I'm not hearing alerts.
Check that your phone isn't muted, that Boatze has location access while in use, and that the report type is turned on in Boatze's notification settings. Boatze needs to be open on screen to alert you.
Why doesn't the route go straight to my destination?
Boatze plans routes that stay in navigable water, through channels and inlets and away from shallows. That's often longer than a straight line, and much less likely to put you on a sandbar. Always check the route against official charts.
A report is false or abusive.
Mark it as gone on the map. If it's harassment, someone's personal information, or a photo that shouldn't be there, email us with where and when you saw it.
How do I delete my account?
Settings → Account → Delete my account. More detail on the account deletion page.
In an emergency
Boatze doesn't contact authorities. Call VHF Channel 16 or 911.